VIAD

Guest Experience Guide

Location US-Las Vegas
Posted Date 2 months ago(08/18/2021 11:50 AM)
Job ID
2021-17489
# Positions
1
Category
Entertainment
Company
FlyOver Las Vegas

Overview

As a Guest Experience Guide, your goal is the fun, engaging, efficient and safe movement of guests through the FlyOver Las Vegas attraction.  As a guide you will wear multiple hats and may work as a Flight Guide, Sales Reservationist, Entry Scanner, Photographer, Retail Agent and/or Ticket Seller. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following FlyOver standards and operating procedures. Guest Experience Guides should always strive to represent both FlyOver Las Vegas as well as maintain a positive attitude and a safe environment for all guest and team members.

Responsibilities

  • Greet guests and answer questions in a welcoming and positive manner.
  • Ensure helpful and accurate information is provided to guests, ensuring guest expectations in terms of experience, price, restrictions and content.
  • Take and edit photos of guests, while being knowledgeable about the photo packages and backgrounds.
  • Manage cash handling and reconciliation.
  • Organize large groups of people into correct queues, while calculating and communicating accurate wait time information.
  • Direct guests around the different areas of the attraction and assist them onto the iRide gondolas.
  • Ensure all ride and facility safety precautions are met and inform the Operator and Supervisors of any concerns.
  • Lead by example to ensure FlyOver Las Vegas operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
  • Communicate efficiently using proper radio protocol.
  • Assist with evacuation procedures in the event of an emergency.
  • Share knowledge with guests about Las Vegas and other tourist attractions around the venue.

Qualifications

Experience And Skills You’ll Need

  • Flexible and available to work a variety of shifts including days, evenings, weekends and some holidays
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
  • Ability to lift of up to 30 pounds with assistance as needed
  • A strong knowledge about Las Vegas and local area
  • Some experience working in the tourism/hospitality industry desired
  • Cash handling experience desired
  • Public speaking experience desired
  • Fluency in a second language in addition to English is desired
  • FoodSafe Level 1 certification or equivalent is desired

 

What You’ll Need to Bring To The Job

  • Strong commitment to working together as a team
  • Ability to be resourceful, flexible and adaptable – go with the flow
  • Ability to organize and prioritize multiple tasks in a fast-paced environment
  • Solid communication skills, attention to detail and focus on quality
  • An excellent hospitality mindset and both internal and external guest service skills
  • A strong sense of urgency and desire to “get things done”
  • A natural drive and curiosity about how to continuously improve the attraction

Work Environment

This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Las Vegas, NV and legal ability to work in the US is required.

 

These roles are based in Las Vegas, NV and legal ability to work in the US is required. Full-Time and Part-Time work is available.

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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